2009 - Medical Care Complaints

County of Los Angeles
Department of Consumer Affairs
New Consumer Laws 2009

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MEDICAL CARE – COMPLAINTS AND CANCELLATIONS TO BE REPORTED TO INSURANCE COMMISSIONER

AB 2137, Insurance Code 10232.3

The law requires long-term care insurers to report complaint data, including cancellations, to the Insurance Commissioner. However, the law did not use to require insurers to report data for consumers who “voluntarily” cancel their policies. This distorted the data because voluntary cancellations may result from higher payments or decreased services to the consumer.

This new law requires insurers to report voluntary cancellations. It also requires that the data include the reason for cancellation, length of time the policy was in force, and the age and gender of the insured. This new law authorizes the Commissioner to make this information public upon request.

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For more information:
County of Los Angeles Department of Consumer Affairs
B-96 Kenneth Hahn Hall of Administration
500 W. Temple Street * Los Angeles, CA 90012-2706
Telephone (800) 593-8222 (within the County) * (213) 974-1452
Web site: dca.lacounty.gov